At Poornatha Foundation, we strive to ensure that our services and products meet your expectations. However, we understand that there may be occasions when you need to return a product or request a refund for services. This Return and Refund Policy outlines the terms and conditions under which returns and refunds will be processed.
1. General Return and Refund Conditions
1.1 Eligibility
- To be eligible for a return or refund, the request must be made within the specified time frame as detailed below for each type of product or service.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns and refund requests.
1.2 Condition of Returned Items
- Items must be returned in their original condition and packaging. Any product that has been used, damaged, or is not in its original packaging may not be eligible for a refund.
- For digital products or services, eligibility for refunds will depend on the specific nature of the product or service as detailed below.
1.3 Non-Returnable Items
- Certain items are non-returnable and non-refundable, including but not limited to:
- Customized or personalized products.
- Downloadable software and digital content.
- Services that have already been fully delivered or commenced.
2. Physical Products
2.1 Return Process
- You may return physical products within [Insert Time Frame, e.g., 30 days] of purchase.
- To initiate a return, please contact us at [insert contact email/phone] with your order details.
2.2 Shipping
- You are responsible for the cost of return shipping unless the item is defective or the return is due to our error.
- We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
2.3 Inspection and Refund
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within [Insert Time Frame, e.g., 5-10 business days], and a credit will be applied to your original method of payment.
3. Digital Products and Services
3.1 Digital Products
- Refunds for digital products (such as downloadable content, e-books, etc.) are only available if the product is defective or if there is a technical issue that prevents you from accessing the content.
- Requests for refunds must be made within [Insert Time Frame, e.g., 7 days] of purchase and should include a detailed description of the issue.
3.2 Online Courses and Training Programs
- For online courses and training programs, you may request a refund within [Insert Time Frame, e.g., 14 days] of enrollment if you are not satisfied with the content or delivery.
- Refunds will not be issued if you have accessed more than [Insert Percentage, e.g., 25%] of the course content.
3.3 Consulting Services
- Consulting services are generally non-refundable once they have been delivered. However, if you are unsatisfied with the service, please contact us to discuss your concerns, and we will do our best to resolve the issue.
4. Subscriptions and Memberships
4.1 Cancellations
- You may cancel your subscription or membership at any time by contacting us at [insert contact email/phone].
- Cancellations will take effect at the end of the current billing cycle, and no refunds will be provided for the remainder of the cycle.
4.2 Refunds
- Refunds for subscriptions or memberships will be considered on a case-by-case basis and are generally not available for partially used periods.
5. Promotions and Discounts
5.1 Promotional Items
- Items purchased as part of a promotion or discount are eligible for returns and refunds under the same conditions as regular items, unless otherwise stated in the promotion’s terms.
5.2 Refunds on Discounted Items
- Refunds for items purchased with a discount will be based on the actual amount paid and not the original full price.
6. How to Request a Return or Refund
6.1 Contact Us
- To request a return or refund, please contact our Customer Support Team at:
- Email: poornathafoundation@gmail.com
- Phone: +91,9619690893, +91 9920496248
- Address: B-5, Ebenezer C.H.S, Nahur Road, Mulund(West), Mumbai – 400080
6.2 Information Required
- When requesting a return or refund, please provide the following information:
- Reason for the return or refund request.
- Any supporting documentation or evidence
7. Changes to This Policy
We may update our Return and Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this policy periodically.
8. Contact Information
For any questions or concerns regarding our Return and Refund Policy, please contact us at:
Poornatha Foundation
Email: poornathafoundation@gmail.com
Address: B-5, Ebenezer C.H.S, Nahur Road, Mulund(West), Mumbai – 400080
Phone : +91 9619690893, +91 9920496248